At jlivo, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect from Filipino players, why we collect it, how we use it, and the rights you have over your own information.
These highlights summarize our key privacy commitments. The full details are in the policy sections below, which all players are encouraged to read in full.
jlivo processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
All data transmitted between your device and jlivo's servers is protected using industry-standard TLS encryption. Sensitive data at rest, including financial information and identity documents, is stored using AES-256 encryption.
jlivo does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the jlivo platform and to comply with legal obligations.
As a jlivo player, you have the right to access, correct, delete, and port your personal data. You can also object to certain types of processing. jlivo provides clear channels to exercise all of these rights.
jlivo collects only the personal data that is strictly necessary for the purposes described in this policy. We do not collect data speculatively or for purposes that have not been disclosed to you.
jlivo's support team is available 24/7 to answer privacy-related questions. For formal data subject requests, a dedicated privacy contact is available to ensure your request is handled promptly and correctly.
Your Privacy Matters to jlivo. This Privacy Policy is issued by jlivo and applies to all personal data collected through the jlivo website at jlivo.org and all related services. By using the jlivo platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
jlivo ("jlivo," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the jlivo platform. This Privacy Policy ("Policy") describes how jlivo collects, uses, stores, shares, and protects personal information in connection with the operation of the jlivo online casino and sports betting platform available at jlivo.org.
This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Republic of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC). jlivo is committed to upholding the principles of transparency, legitimate purpose, and proportionality in all personal data processing activities.
This Policy applies to all personal data collected from registered players, prospective players who visit the Platform without registering, and any other individuals whose personal data jlivo processes in connection with the operation of the Platform. It covers data collected through the website, mobile-optimized interfaces, customer support channels, and any other touchpoints through which jlivo interacts with individuals.
For the purposes of the Data Privacy Act of 2012 and this Policy, jlivo is the personal information controller responsible for the personal data collected through the Platform. As the personal information controller, jlivo determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data privacy law.
jlivo has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy regulations. The DPO can be contacted through the support channels described in Section 14 of this Policy.
jlivo's Data Protection Officer is your primary point of contact for any privacy-related concerns, data subject access requests, or complaints regarding the handling of your personal data. All such requests are acknowledged within five business days.
jlivo collects personal data through several channels and for several distinct purposes. The categories of personal data we collect are described in the table below:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Registration form, KYC verification process |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration form, account settings updates |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposit and withdrawal requests, payment verification |
| Gaming Activity Data | Game history, wager amounts, win/loss records, session duration, game preferences | Automatically recorded during platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Automatically collected via cookies and server logs |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Verification Documents | Scanned copies of government-issued ID, proof of address, selfie verification images | KYC and AML compliance process |
jlivo does not intentionally collect sensitive personal information as defined under the Data Privacy Act, such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required by law or regulation and with your explicit consent.
jlivo uses the personal data it collects for the following purposes, each of which is grounded in a lawful basis described in Section 5:
jlivo processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The primary legal bases on which jlivo relies are:
Where jlivo relies on consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting jlivo's support team or updating your communication preferences in your account settings. Withdrawal of consent does not affect the validity of any processing that occurred prior to withdrawal.
jlivo does not sell, rent, or trade your personal data to third parties. However, jlivo may share your personal data with the following categories of recipients where necessary and lawful:
All third parties with whom jlivo shares personal data are required to implement appropriate technical and organizational security measures and to process data only for the purposes for which it was shared.
jlivo uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the jlivo website. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlivo Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service you have requested.
Most modern browsers allow you to view, manage, and delete cookies through the browser's settings menu. Refer to your browser's help documentation for specific instructions on managing cookies on your device.
jlivo retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jlivo's data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.
jlivo implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
While jlivo takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your jlivo login credentials confidential and for notifying jlivo immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlivo. To exercise any of these rights, please contact jlivo's Data Protection Officer using the contact details in Section 14.
jlivo will respond to all data subject requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case jlivo will notify you of the extension and the reasons for it. jlivo reserves the right to verify your identity before processing any data subject request.
Please note that certain rights are subject to limitations. For example, jlivo may be unable to delete data that it is legally required to retain, or data that is necessary to defend against a legal claim. Where jlivo is unable to fulfill a request in full, it will explain the reasons in its response.
If you believe jlivo has not handled your personal data in accordance with this Policy or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. jlivo encourages you to contact us first so we can attempt to resolve your concern directly.
The jlivo Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jlivo does not knowingly collect personal data from individuals under the age of 21.
If jlivo becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that jlivo may have collected data from a minor, please contact us immediately using the details in Section 14.
jlivo employs age verification measures during the registration process and as part of its KYC procedures to prevent underage access to the Platform. These measures include verification of government-issued identification documents that confirm date of birth.
jlivo primarily processes personal data within the Republic of the Philippines. However, some of jlivo's third-party service providers, including game software providers and cloud infrastructure providers, may process data in other countries.
Where personal data is transferred outside the Philippines, jlivo ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognized transfer mechanisms.
By using the jlivo Platform, you acknowledge that your personal data may be transferred to and processed in countries other than the Philippines. jlivo will always ensure that any such transfers are conducted lawfully and with appropriate protections in place.
jlivo reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When changes are made, jlivo will update the "Last Updated" date at the top of this page.
For material changes that significantly affect how jlivo processes your personal data or your rights as a data subject, jlivo will provide advance notice to registered players via email or a prominent in-platform notification at least fourteen (14) days before the changes take effect.
Your continued use of the jlivo Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you should discontinue use of the Platform and contact jlivo to close your account.
jlivo recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being protected. Previous versions of this Policy are available upon request by contacting jlivo's Data Protection Officer.
If you have any questions, concerns, or requests relating to this Privacy Policy or jlivo's handling of your personal data, please contact jlivo's Data Protection Officer through the following channels:
jlivo Data Protection Officer
Email: [email protected]
Subject Line: Privacy Request – [Your Full Name]
Available: 24 hours a day, 7 days a week
Response Time: Acknowledgment within 5 business days; full response within 30 calendar days.
For formal complaints that cannot be resolved through jlivo's internal process, you may contact the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
jlivo takes all privacy complaints seriously and is committed to resolving them promptly, fairly, and in accordance with applicable law. We encourage you to reach out to us directly before escalating any concern to a regulatory authority, as we are confident that most issues can be resolved through direct communication.